Charity Case Study
- To work with a new line manager to develop their personal resilience around managing the expectations and needs of team members.
- To develop approaches to work with stakeholders more confidently.
What We Did
- Identified and explored perceptions around what ‘difficult’ was to the coachee.
- Used real scenarios for the coachee to explore and develop approaches and actions
- Encouraged them to seek feedback from stakeholders and also to reflect on their own performance.
- Helped the coachee develop a systemic mindset to themselves, situations and people and use this to influence stakeholders.
- Encouraged the coachee to source a range of tools to draw upon when different situations arose.
- The coachee became more self-sufficient in being able to confidently analyse situations and people and determine the best approaches, behaviours, language and tools to use, to give them the outcomes they sought.
- They were now able to look at each situation in its own context, examine their own roles and responsibilities and how to use own abilities to influence stakeholders.
- Increased ability to reflect on their behaviours and actions and use this to continually learn from.
Feedback from coaches:
“I used to get worked up and felt that it was my fault the situations happened and…it knocked my confidence in other areas too. Now I look at situations very differently. There are multiple cogs in a situation and I am but one.”
“Increased assertiveness in pushing back and getting balance right for me.”
“Increased confidence in delivering messages in an effective way for me. Now I believe in myself more. The more I see happen the more I feel I can do it.”
“I seek regular feedback from all of my stakeholders which is reinforcing my self-belief and feelings.”