1. Acceptance of bookings 

1.1 Our website guides you through the booking process. All details can be reviewed before completing the booking, so please take the time to read and check the details at each stage.

1.2 All bookings are subject to availability, and we have the right to reject a booking. If we do not accept your booking, we will inform you by email as soon as possible.

1.3 Once a booking has been made for a public course (either via our website, phone or email), you will receive an automatic email confirming that we have received the booking request.

1.4 If you have not received a booking confirmation and invoice within 24 hours (Monday to Friday) of your booking, please email nick@abintus.co.uk or call 07867 785314. 

1.6 Once a booking is made, you will receive further information about the course and a Zoom/Teams invite to the relevant training within a fortnight at the latest.

2. Payment & invoices

2.1 Payment for public courses (classroom and online) is required before the course date, at the time of booking. It is the nominator’s responsibility to ensure all necessary communication is shared with the relevant people and that payment terms are met.

2.2 At the time of booking online courses, payment can be made by following the link on the training web page. For other corporate training, the training will be invoiced for payment by bank transfer (BACS, CHAPS, faster payment).

2.3 We reserve the right to refuse entry to a presentation if the course fee is not paid before the date of the course.

2.4 In-house courses will be invoiced after the course date, when final attendee numbers and expenses are confirmed. Payment is due within 30 days of the invoice date.

3. Cancellations & transfers 

3.1 If a delegate can no longer attend a course date, they can freely nominate another person to attend the same course date in their place. This must be confirmed in writing, in advance.

3.2 Delegates can be transferred to another workshop of the same value or less, at no extra cost, if we are advised more than 7 days before the course date.

3.3 When we agree to transfer a booking to another course date, payment is due by the date of the original course or the transferred course date – whichever is earlier.

3.5 All cancellation requests must be made in writing by email to nick@abintus.co.uk before the course date.

3.6 Cancellation requests made within 14 days of a course date are not accepted, and the full course fee remains payable.

3.7 Cancellation requests made more than 14 days before the course date are subject to a 30% cancellation fee which will be invoiced upon written confirmation of the cancellation. Alternatively, the full credit can be transferred to another course of the same value at no additional charge – note that the original invoice will still be due by the original course date. 

3.8 We reserve the right to cancel or reschedule a course after acceptance of a booking. This is especially true where workshop numbers fall below the minimum (4). Any such changes will be notified to the nominator as soon as possible, and alternative options will be offered. Where a suitable alternative is not offered, we will reimburse any course fees paid in full. Our liability will be limited to the value of the course fees paid.

4. Classroom course terms 

4.1 Joining instructions are generally provided at the time of booking along with the invoice. If they are not, they will be provided at least 2 weeks before the course date. If you have not received them at this point, please email nick@abintus.co.uk or call 07867 785314. The joining instructions are sent to the delegate.

4.2 Abintus is not responsible for any non-attendances as a result of not receiving joining instructions and course details – it is the delegate’s responsibility to ensure they have received all communications and instructions. 

4.3 Venues for classroom courses will generally be confirmed at the time of booking, but on a rare occasion, the venue may change. Delegates will always be informed as soon as possible, and updated joining instructions will be sent out.

5. Online course terms

5.1 Our online courses use Zoom or Teams. Delegates should ensure they have access to these platforms

5.2 Delegates will be sent the webinar link details no later than 7 days before the course date. This includes full joining instructions – how to access the training and a link to the training room. 

5.3 Abintus is not responsible for any non-attendances as a result of not receiving login details – it is the delegate’s responsibility to ensure they have received all communications as outlined above.

5.4 Abintus is not responsible for any hardware or software issues which result in a delegate not being able to access the training room, e.g. firewalls or IT security policies.

5.5 The price featured for online courses is the fee per person. Delegates are not permitted to share room links, and if a delegate logs in without a booking, they will be removed from the room or invoiced for the place.

6. In-house course terms 

6.1 In-house courses will be invoiced after the course date, when final attendee numbers and expenses are confirmed. Payment is due within 30 days of the invoice date.

6.2 If the client chooses to cancel an in-house course within 7 days of the course date – 40% of the agreed course fee is due, plus any non-refundable expenses or development costs already incurred by the Facilitator.

6.3 If the client chooses to cancel an in-house course within 14 days of the course date – 20% of the agreed course fee is due, plus any non-refundable expenses or development costs already incurred by the Facilitator.

6.4 If the client chooses to cancel an in-house course within 30 days of the course date – any non-refundable expenses or development costs already incurred by the Facilitator are due.

7. Course materials and information

7.1 Our course materials are all © Copyright Abintus Limited. Any course materials provided to delegates must not be copied or distributed to any other party without prior written permission.

7.2 We make every effort to ensure accuracy within our courses and printed materials. Abintus and our course Facilitators cannot accept any responsibility for errors contained within these materials – this includes course documentation, slides and brochures.

7.3 Information and guidance provided both during and after a course is based on the best available information at the time of communication and does not constitute professional advice. Abintus do not take responsibility should you or your organisation act, or refrain from acting, on any information provided during or after our courses. We always recommend taking professional advice if you are uncertain.

8. Personal data

8.1 Abintus do not collect user details unless this is submitted by the user. We do not share that information with outside sources, and we ensure this is kept confidential.

8.2 Any personal data supplied by the customer can be processed by Abintus on the legal bases and for the purposes set out in the Privacy Policy, which is freely available